Business Operations Manager

Business Operations Manager

REMOTE / FULL-TIME

APPROX HIRE DATE: Fall 2023

About Amira Learning:

Amira’s mission is to reinvent the way kids learn to read. At Amira, you will use the power of relationship- building and problem-solving to help every child become a masterful and motivated reader. You will join an expert team that has built some of the most successful and widely used applications in U.S. schools. You will help deploy the next generation of AI-powered software in the classroom. You will be focused on the tip of the spear for our mission: ensuring that education leaders and teachers help kids use Amira successfully.

Amira was created at Carnegie Mellon University. The first AI-powered tutor, Amira is able to listen to young children read out loud, assess their mastery and deliver 1:1 personalized tutoring. Google and Amazon are investors and partners. Already at work in more than 2 million students and 900 districts across the US and abroad, Amira is accelerating reading mastery for all students learning to read.

We’re looking for someone who is ready to join a fast-paced, fast-growing startup. Amira is a unique opportunity to do good and to do well.

About this role:

Working as the Business Operations Manager as the first member of the Operations Team, reporting to the Senior Vice President of Operations, your role is to act as subject-matter expert in all the processes and systems involved in customer-facing work, with a major focus on data and analytics.

As this expert, you will identify gaps and collaborate cross-functionally to strengthen the performance capabilities of the Customer Success & Support, Partnerships/Sales, and Customer Experience divisions through process and systems improvement. You will tactically handle system integrations for our platforms (SalesForce and ChurnZero) to the company to understand utilization, communicate with customers at scale, and enable our partners to go to market.

Our Ideal Candidate:

• You are a bright, self-driven, hard-working, and flexible individual who cares about our mission
• You are great at forming relationships and can work collaboratively
• Establishing and maintaining trust is important to you
• You are passionate about the success of our customers and your colleagues
• You are comfortable presenting to others
• You are cordially assertive when necessary
• You are familiar with our customers’ lifecycles (e.g. School & District)
• Data / Evidence / Empathy drives your decision making

Roles and Responsibilities:

• Work cross-functionally to understand and document processes through which the Customer Success, Engagement, Partnerships, and Support organizations accomplishes their work.
• Consulting with Senior Vice President of Operations, work with stakeholders and key contributors to evaluate existing processes for efficiency, cost, and results.
• Compile recommendations for process adjustments, new potentially impactful technologies, or other areas for improvement.
• Lead and drive the research, design, and implementation of any technology or processes that require a more substantial technical understanding within the group, including the development of functional specifications.
• Manage projects, develop project plans, monitor performance, and ensure timely turnover of deliverables.
• Work closely with SVP and VP of Customer Success, Director of Customer Support, VP of Customer Experience, Senior Director of Product Development, and VP of Partnerships and Sales to communicate changes, best practices, and procedures to business teams.
• In tandem with SVP of Operations to demonstrate how changes impact the goals of the organization.

Qualifications

• Bachelor’s degree, and/or relevant experience in Marketing, Sales, Customer Success, and/ or General Operations
• 2+ years of project management experience - preferably in the Education SaaS industry
• Excellent presentation skills, and ability to lead others to consensus.
• Ability to operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment.
• Exceptional organizational, analytical, and detail-oriented thinking skills.
• Proven track record of meeting/exceeding goals and targets.
• Great interpersonal, written and oral communication skills
• Experience using JIRA, Salesforce, and ChurnZero/Gainsight preferred
• Experience working across remote teams
• Understanding of the K-12 education competitive landscape a plus

Amira’s Culture

• ​​​​Flexibility – We encourage people to live and work where they desire. Amira works as a truly distributed team.
• Collaboration – We work together closely, using collaborative tools and periodic face-to-face get togethers.
• Lean & Agile – We believe in ownership and continuous feedback.
• Mission-Driven – What’s important to us is helping kids. We’re about tangible, measurable impact.

What Amira offers

• Competitive salary for a start-up
• Large company-level benefits
• Meaningful stock option ownership
• Cutting-edge work
• The opportunity to help children around the world reach their full potential

Amira Learning is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.